Terms of Service — the Plain-English Rules for Working With Evolv AI Agents

Last updated: July 6, 2026

These Terms of Service ("Terms") govern your use of the Evolv AI Agents website (evolvaiagents.com) and the done-for-you AI automation services we provide to businesses in the United States. We wrote them in plain English on purpose. If anything here is unclear, ask us before you engage us — we would rather answer a question now than argue about fine print later.

1. Agreement to These Terms

By using this website, booking a consultation, or engaging Evolv AI Agents ("Evolv," "we," "us") for services, you agree to these Terms. If you are accepting on behalf of a company, you confirm you have the authority to bind that company. If you do not agree with these Terms, do not use the site or our services.

Specific client engagements are governed by a written proposal or service agreement. If a signed agreement conflicts with these Terms, the signed agreement wins for that engagement.

2. What We Do

Evolv AI Agents builds and manages AI automation systems for US businesses — including AI voice agents, autonomous AI agents, workflow automation, marketing systems, and support chat. Our model is fully managed: we build, run, maintain, and improve the systems on your behalf. You can read what each service includes on our Services page.

Our services are business tools. They are provided to companies, not consumers, and are intended for lawful commercial use only.

3. Consultations and Proposals

The free AI Opportunity Audit is a no-obligation consultation. It does not create a client relationship, and neither of us is committed to anything by holding one. If we both decide to move forward, we will send you a written proposal describing the scope, timeline, and fees. Work begins when the proposal is accepted and any initial payment is made.

4. Fees and Payment

Our pricing is consultation-based: fees are quoted per engagement in your proposal, typically as a setup fee plus a monthly management fee. Invoices are due as stated in your proposal. If an account is materially past due, we may pause services after written notice until payment is brought current. You are responsible for any applicable taxes other than taxes on our income.

5. Refunds

New engagements are covered by our 14-Day Money-Back Guarantee: if the system we deliver does not do everything we said it would do in your proposal, tell us in writing within 14 days of launch and you pay nothing. Outside of that window, fees already paid for work performed are non-refundable, and prepaid monthly fees for unused periods are handled as described in your service agreement.

6. Your Responsibilities

Our systems plug into your business, so we need your cooperation to make them work. You agree to:

Provide accurate information about your business, offers, and processes, and timely access to the accounts and tools the work requires.
Review and approve scripts, messaging, and workflows before launch. You are responsible for the accuracy of claims made about your own business.
Use the systems lawfully — including compliance with US telemarketing, call-recording, and messaging rules (such as consent and do-not-call requirements) that apply to your outreach. We build with compliance features in mind, but legal compliance for your campaigns remains your responsibility, and nothing we provide is legal advice.
Not use our services for anything unlawful, deceptive, or harmful.

7. Third-Party Platforms

Our systems are built on established third-party platforms such as OpenAI, Vapi, Make, n8n, Zapier, and HighLevel. Those platforms have their own terms and their own uptime. We choose them carefully and manage them for you, but we do not control them and are not responsible for their outages, price changes, or policy changes. Where a platform requires accounts in your name, you are responsible for those subscription costs unless your proposal says otherwise.

8. Intellectual Property

You own your data, your content, and your customer relationships — always. Upon full payment, you receive the right to use the automations and deliverables we build for your business for as long as your engagement terms allow. We retain ownership of our pre-existing methods, templates, frameworks, and know-how, and we may reuse general knowledge and techniques (never your confidential information) in work for other clients. The content on this website belongs to Evolv AI Agents and may not be copied for commercial use without permission.

9. AI Systems — Honest Limits

AI systems are powerful, but they are probabilistic. They can occasionally misunderstand a caller, produce an inaccurate response, or behave in ways that need correction — which is exactly why our service is managed and monitored rather than handed off. You agree that: (a) AI outputs should be treated as business communications requiring your oversight for high-stakes matters; (b) we do not guarantee specific revenue, lead, or booking outcomes — any figures we discuss are industry norms or pilot expectations, clearly labeled as such; and (c) you will not represent our AI agents as human where the law requires disclosure.

10. Confidentiality and Data

Each of us agrees to protect the other's non-public business information and use it only for the engagement. How we collect and handle personal information through this website and our systems is described in our Privacy Policy, which is part of these Terms.

11. Warranties and Disclaimers

We warrant that we will perform services professionally and in line with your written proposal. Beyond that, the website and services are provided "as is," and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose, to the extent permitted by law.

12. Limitation of Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, consequential, or punitive damages, or for lost profits or lost data. Our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify Evolv against third-party claims arising from your content, your products and services, or your unlawful use of the systems we build. We agree to indemnify you against third-party claims that our original work product, as delivered, infringes their intellectual property.

14. Term and Termination

Ongoing management engagements continue month to month unless your proposal states otherwise, and either party may end an engagement with written notice as described there. On termination, you pay for work performed through the end date, and we will cooperate in good faith on an orderly handoff of accounts and data that belong to you. Either party may terminate immediately if the other materially breaches these Terms and fails to cure within a reasonable period after written notice.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. Material changes to an active engagement will be communicated to you directly and will not apply retroactively.

16. Governing Law and Disputes

These Terms are governed by the laws of the US state in which Evolv AI Agents is organized, without regard to conflict-of-law rules. Before either party files a claim, we agree to try in good faith to resolve the dispute directly within 30 days of written notice. Any dispute not resolved informally will be handled in the state or federal courts of that state.

17. General

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with your signed proposal and our Privacy Policy, are the entire agreement between us regarding the services. Neither party may assign the agreement without the other's consent, except in connection with a merger or sale of the business.

18. Contact

Questions about these Terms? The fastest route is to book a free AI Opportunity Audit or reach out through the contact options on that page — we will get you a straight answer.

Frequently asked questions

Do these Terms of Service replace a signed contract?

No. These Terms cover your use of the website and set the baseline for how we work. Every client engagement also gets a written proposal or service agreement with the specific scope, timeline, and fees — and if the two ever conflict, the signed agreement controls for that engagement.

Does booking the free AI Opportunity Audit commit me to anything?

No. The audit is a no-obligation consultation. Nothing is owed and no client relationship is created unless you accept a written proposal afterward. You can book the audit here and simply walk away if it's not a fit.

Who owns the AI systems and automations you build for me?

You always own your data, content, and customer relationships. Once an engagement is paid for, you have the right to use the automations we built for your business under your agreement's terms. We keep ownership of our underlying methods, templates, and frameworks, since we reuse those building blocks across clients.

What happens if the AI says something wrong to a customer?

AI systems are probabilistic, and occasional errors are possible — which is why our service is fully managed and monitored rather than set-and-forget. You approve all scripts and messaging before launch, we watch performance and correct issues as part of the management fee, and high-stakes matters should always have your oversight.

Am I responsible for compliance on outbound AI calls?

Yes, ultimately. We build with US telemarketing, consent, and call-recording rules in mind, but compliance for your specific campaigns and contact lists remains your responsibility, and nothing we provide is legal advice. Our guide to automating inbound and outbound calls explains how consent and disclosure fit into a compliant setup.

Can I cancel my monthly management service?

Yes. Ongoing engagements run month to month unless your proposal says otherwise, and either party can end the engagement with written notice per your agreement. You pay for work performed through the end date, and we cooperate on an orderly handoff of the accounts and data that belong to you.

What third-party platforms do you rely on, and what if one goes down?

We build on established platforms including OpenAI, Vapi, Make, n8n, Zapier, and HighLevel. We select and manage them for you, but we don't control their uptime or pricing. If a platform has an outage or policy change, we handle the response as part of managing your system — that's the point of done-for-you.

How will I know if these Terms change?

The current version always lives on this page with its "Last updated" date. If a change materially affects an active engagement, we'll tell you directly, and changes never apply retroactively to work already agreed.